Home Delivery Inc
PO Box 481
Rodanthe, NC 27968
443-244-1440

 

"Providing exceptional delivery
& consulting services
for superior performance"

Jeff Gutmann, logistic veteran of 35 years, leads his  organization of final mile services, interim management and project consultant specializing in the distribution and “Last Mile” delivery process for the retail and B2B industry. Jeff has recently finished up 3 years leading RAS/HDI to over 150% growth of a 2 client single product company to a 10 client white glove delivery provider with 7 product lines.

Prior to RAS/HDI he led UST Logistics & Joe Cory. As the COO/Partner of UST the company grew well over 800% while solidifying its performance & reputation as one of the best Home Delivery providers in the country. At Joseph Cory HDS Jeff was the COO managing a 100% growth rate in five years from 36 million to over 75 million annually. Now looking forward to servicing the industry with a new & different approach "making the customer experience our #1 focus".

 

Through the years Jeff has had direct leadership in every aspect of logistics, including warehousing, freight brokerage, 3rd party logistics, driver leasing, truckload, local delivery, as well as leading three national home delivery operations.

 

Along the way Jeff lead the quality initiative at his last five companies in Union, Non-union, & Owner Operator environments. Completed hundreds of successful start-ups and negotiated dozens of labor & customer contracts Even obtaining ISO 9002 certification in 9 months for Lily Transportation’s logistics’ division in the late nineties, only the 2nd contract logistics company to do so at that time.  His relentless drive for exceptional service to his clients & customers while maintaining the highest ethical standards is without parallel.

Expertise and Accomplishments
 
Creativity
 
  • RAS operational expansion going from 1 product line of appliances distribution, to 7 (furniture, bedding, small package, general merchandise curbside/threshold, cabinets, appliances, & dedicated home delivery from client facility).
  • Developed & instituted the UST compensation structure that became the foundation of our company's 800% profitable growth in 6 years. while cutting turnover 32%.
  • Established a formal start-up plan allowing me to open 23 new locations, doubling our size, in less than 16 months without issues.Set up two new product lines, a freight brokerage division & two labor leasing operations, providing better coverage of core business with $2,000,000 in added revenue.
  • Launched a new hiring method that reduced employee turnover from 60% to 30 %.Introduced a systemized start-up program cutting initial costs by 32% and eliminating last minute emergencies, with improved customer confidence.
 
Financial success
 
  • Took RAS from a 23 Million dollar annual revenue company to trending 60 million in 40 months. 
  • Expanded UST as COO/Partner to 52 million annual revenue & 56 locations from 6 million revenue & 6 locations in 6 years, during the toughest economic environment in 80 yrs., all while remaining debt free.
  • Raised revenue $41M in 4 years of responsibility, 80% with existing clients to $76 million revenue, 51 locations & over 1000 employees & operators
  • Saved a division planned for closure by executing a turnaround, delivering 30% growth and a 64% return on investment in 18 monthsOver 2 1/2 years with 100% renewal of all contract operations and locations.
 
Quality customer service
 
  • Continued top delivery agent recognition from WayFair in 2018.
  • Had multiple GE regional "top service provider" awards every year at RAS.
  • I ran 60 months straight as the top quality home delivery carrier for HH Gregg.
  • Instituted ISO9000 standards and received certification for my division in 9 months.
  • Established QIP program for continuous & statistically verifiable improvement resulting in a $400,000 savings in 6 months.
  • Improved client satisfaction performance 29% companywide, including Best Buy, Ethan Allen, Circuit City, Crate & Barrel, Saks, Home Depot, Thomasville, & Rooms To Go.